August 5, 2020
Dear Valued Travel Partner,
The health and safety of our guests remains our key focus at the Royal Caribbean Group. Due to the current global environment, we've made the tough decision to voluntarily suspend cruise operations through October 31, 2020 (including some sailings in November: Celebrity Silhouette 11/8/20 & 11/20/20, Celebrity Infinity 11/16/20, and Azamara Quest 11/4/20 & 11/14/20, and excluding Australia sailings). Additionally, the remainder of the 2020 Europe season and the fall Transatlantic sailings have also been cancelled, along with an additional phase in our China itineraries through September 13, 2020. This will allot additional time to solidify our safety measures as we work to welcome you and your clients back onboard. We are thoughtfully analyzing every aspect of the cruise experience and, as you can imagine, this takes time but we are steadily making progress.
Through our healthy return to service program, we are not only reinforcing current standards, but setting new ones at every turn. This new program will focus on four key aspects of the cruise experience - upgraded screening prior to boarding, enhanced processes onboard, focused approach on the destinations we visit, and heightened procedures for managing any reports of exceptions.
Through it all, we understand the disappointment that comes with interruptions to your clients' travel plans. Those guests currently confirmed on the aforementioned sailings, and not previously canceled under our Cruise with Confidence offer, will have the option to select from several compensation options.
Please click on the links provided below to view each brand's specific Cancelled Sailings FAQs.