Royal Caribbean Cruises Ltd. Extends Suspension of Cruising

Dear Travel Partner,

We hope that amidst this situation, you and your clients have remained healthy, safe, and optimistic that each day that passes, is another day closer to a more regular day-to-day. While this is like nothing any of us have ever experienced, we continue to evaluate how it impacts our upcoming sailings and our return to service.

The most recent plan was to resume operation on June 12th, 2020. However, after consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, our global suspension has been extended through July 31st, 2020, and with a plan to resume operation on August 1st, 2020. As a result, your clients' bookings on any affected sailings will be cancelled.

While we all wish we were cruising, health and safety are our top priorities as we focus on our comeback. Thank you for your understanding and patience during this unexpected situation.

Cancelled Sailings FAQ's

Royal Caribbean - Cruise With Confidence Program ENHANCED

As of May 6, 2020, Royal Caribbean’s “Cruise with Confidence” policy has been enhanced. What changes can be expected?

Adding a few new options to Royal Caribbean’s existing Cruise with Confidence policy, your clients can now choose the one that is most suitable to their scenario. To be eligible, the reservation must be an active booking (not previously cancelled) with no other cancellation offers previously accepted.

• Previously announced on March 6, 2020, the flexibility to cancel up to 48-hours prior to sailing in exchange for a 100% Future Cruise Credit will continue, though the eligible sailing window has been extended to now include all sailings through April 2022 (all open deployment as of May 6, 2020).
  
  
• NEW! Introducing Lift & Shift for those guests simply wishing to move their existing booking to next year. Eligible for rebooking between now and August 1, 2020, guests can protect their original price and promotional offering simply by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year.
  
  
• NEW! Stick with us and your client is eligible to take advantage of our Best Price Guarantee up to 48-hours prior to their cruise vacation start date, ensuring the best rate and/or promotion. Price variances will result in a rate adjustment if requested outside of final payment or an Onboard Credit when inside final payment period.
  
  
• If desired, guests wishing to cancel prior to final payment can absolutely do so for a full refund of all monies paid to-date, and all nonrefundable deposits returned in the form of a Future Cruise Credit. After final payment, the standard cancellation penalties apply for those guests not interested in taking advantage of the Cruise with Confidence policy.

Celebrity - Cruise With Confidence Program UPDATES

CRUISE WITH CONFIDENCE - NEW BENEFITS & MORE FLEXIBILITY (Updated on May 6th, 2020)

We know you're looking forward to your next vacation, now more than ever. So, to give you peace of mind in planning your escape, we've enhanced our Cruise with Confidence program with a variety of ways to change your sailing. Simply book your vacation by August 1, 2020.

• Best Price/Offer Guarantee - Once you've booked, if the fare on your sailing lowers or the promotion gets better, give us a call and we'll honor your choice right up to 48 hours before you sail.
  
  
• Future Cruise Credit - You have up to 48 hours before you sail to cancel and receive 100% of the amount paid in a Future Cruise Credit to use toward any sailing through May 3rd, 2022..
  
  
• Lift and Shift - Rebook the same sailing - Want to take the same cruise the following year for the same price and with the same promotion? You can. Simply make this change by August 1, 2020..
  
  

With the flexibility to change your vacation as needed, we hope to give you the confidence you're looking for in planning a vacation during these challenging times. After all, it's your vacation—and now it's your choice.

Azamara - Cruise With Confidence Program ENHANCED

NOW YOUR CLIENTS HAVE NEW BENEFITS & MORE FLEXIBILITY UP TO 48 HOURS BEFORE THEY SAIL

We know your clients are looking forward to their next vacation, now more than ever. So, to give you peace of mind in planning their travel plans, we've enhanced our Cruise with Confidence program with a variety of ways to change their sailing. Simply book their vacation by August 1, 2020 to take advantage of thie limited-time offer.

• BEST PRICE OR BEST OFFER: Once you've booked your clients, if the price on their sailing drops or there is a better promotion, give us a call and we'll honor your choice right up to 48 hours before they sail.
  
  
• FUTURE CRUISE CREDIT: Your clients have up to 48 hours before they sail to cancel and receive 100% of the cruise fare paid in a Future Cruise Credit to use toward any sailing through April 30, 2022.
  
  
• SAME CRUISE, SAME PRICE: Do your clients want to take the same cruise the following year for the same price and with the same promotion? They can. Simply make the change by August 1, 2020.
  
  

With the flexibility to change your clients vacation as needed, we hope to give you the confidence you're looking for in planning their vacation during these challenging times.

Silversea - Cruise With Confidence, Cancellation & Commission Policies REVISED

We at Silversea are extremely grateful for your partnership, your continued support and patience during this time.

We are proud to continue to embrace the Royal Caribbean Group “Cruise with Confidence” initiative and are now extending this program for all sailings departing prior to December 31, 2020, effective as of April 8, 2020. Our guests will be allowed to cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit with 2 year validity.

• Simpler Guidelines
  
  
• Extended through December 31, 2020
  
  
• 48-hour cancellations
  
  

VOYAGES CANCELED BY SILVERSEA

• Guests will receive a 125% Future Cruise Credit* (FCC). This is an incredible value to your guests and an opportunity to enhance their future cruise by choosing a longer itinerary, or upgrading their stateroom category.
  
  
• We have made the process very easy. Upon cancellation of the voyage, Silversea will email the Future Cruise Credit, within 15 days, to the email address(es) of the guests and the travel advisor in the reservation.
  
  
• The Future Cruise Credit is transferable to family and friends, and can be used partially and applied on more than one new booking.
  
  
• If guests decide to forego the 125% Future Cruise Credit and the corresponding 25% additional benefit that Silversea is providing, a cash refund option is also available ^

EXCLUSIVE FOR VENETIAN SOCIETY MEMBERS: On voyages cancelled by Silversea from March 1, 2020 until June 30, 2020 Venetian Society members will accumulate Venetian Society days on the cancelled voyage as well as on the new voyage booked with the FCC. ^^

Learn about Silversea’s resumption of cruises HERE.

WHAT THIS MEANS TO YOUR COMMISSION:

• Commissions are protected on both the original and the new booking only if the guest selects the Future Cruise Credit option.
  
  
• In case guests opt for a cash refund, no commissions will be paid.
  
  
• In contrast with Silversea standard policy, the Future Cruise Credit issued for these cancelations will NOT reduce the commission on the new booking.

ALL 2020 VOYAGES STILL IN OPERATION (NOT CANCELLED)

WHEN GUESTS CANCEL UP TO 48 HOURS PRIOR TO DEPARTURE:

• If guests cancel up to 48 hours prior to the sailing date, they can elect to receive 100% Future Cruise Credit* (FCC) equivalent to the portion of the booking paid. If we cannot persuade guests to take an FCC and they opt for a cash refund, full standard Silversea cancelation terms will apply.
  
  
• Future Cruise Credit is transferable to family and friends, can be used partially and applied on more than one new booking, excluding insurance.
  
  
• The Future Cruise Credit can be applied towards a booking with a promotional pricing.
  
  
• The Future Cruise Credit is computed on the portion of the booking paid, minus any cancellation penalties from 3rd party suppliers charged to Silversea. This includes the cruise fare as well as any 3rd party items purchased via Silversea such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and overland tours.
  
  
• Silversea will not provide a Future Cruise Credit or Cash Refund on any independent Air, Hotel, Transfer ,Tour or other arrangements booked independently either by a Travel Advisor or the guest directly with third party suppliers.

WHEN GUESTS CANCEL LESS THAN 48 HOURS PRIOR TO DEPARTURE:

• If guests cancel less than 48 hours prior to the sailing date, penalty will be 100% of the booking.

WHAT THIS MEANS TO YOUR COMMISSION:

• Commissions are now protected for both the cancelled booking, as well as the future reservation only where the correlating FCC is applied.
  
  
• Please note that commission protection will only occur on cancelled reservations that are paid in full, fall within the final payment window, and where guests have opted to take advantage of the FCC option at 100%.
  
  
• If a guest misses the cancellation deadline of 48 hours prior to departure date and requests a late cancellation, full penalties will be assessed, and commission will be protected.

NET RATE BOOKINGS:

• The same ‘Cruise with Confidence’ policies apply to our Net Rates. We will not consider any refund of Air, Hotel, Transfer, Tours or any other elements of a package that a Net Provider may have organized – irrespective of whether Silversea, the Net Provider or the guest chooses to cancel a cruise.
  
  
• Where Silversea cancels a cruise, we will communicate that directly to the Net Provider/Tour Operator rather than to our mutual guests so as to protect the confidentiality of the Net Rate.

PLEASE REFER TO OUR F.A.Q. HERE

Should you have any questions or concerns, please do not hesitate to contact your local Sales Reservations department.

TERMS & CONDITIONS:

• Cruise with Confidence does not apply to chartered sailings & groups.
  
  
• Silversea reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability.  Offer can be withdrawn without notice.

Royal Caribbean Cruises Ltd. - Return to Service Safety Enhancements

Royal Caribbean Cruises Ltd. is currently laser-focused on additional safety enhancements for our return to service. To develop our future boarding screening process and updated health protocols, we are collaborating with government health authorities, the Cruise Lines International Association, and our own team of medical experts. These processes and protocols are not yet finalized, but when they are, we will be sure to let you know via e-mail.

We know that our 70+ guests and those with chronic conditions are especially eager to understand what cruising will look like in the future. While subject to change, via the Cruise Lines International Association, we have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service.

Please know that every decision we make, and all of the fine-tuning we do, has your clients' well-being in mind. We'll be in touch soon! We miss you and your clients - and can't wait to welcome them back onboard!