February 09, 2021
Dear Valued Travel Partner,
The health and safety of our guests remains our key focus at the Royal Caribbean Group. To ensure we have ample time to focus on our healthy return to service initiatives, we've made the tough decision to voluntarily suspend cruise operations through April 30, 2021.
For Royal Caribbean International this includes all sailings through April 30, 2021, including China Spectrum of the Seas sailings, 2/16/2021 - 2/28/2021. This now includes Quantum of the Seas’ 2021 Alaska season, impacting sailings departing April 25- October 14, 2021, but does not affect Alaska sailings on Ovation, Serenade, and Radiance of the Seas. *NEW* Japan sailings onboard Quantum of the Seas departing April 5th, 2021 and April 15th, 2021 have been cancelled and Quantum of the Seas will remain in Singapore.
For Celebrity Cruises, global operations are suspended for all sailings through April 30, 2021, including Celebrity Apex Transatlantic sailing 5/1/2021.
For Azamara Cruises, all sailings are cancelled through April 30, 2021.
This will allot additional time to solidify our safety measures as we work to welcome you and your clients back onboard. We are thoughtfully analyzing every aspect of the cruise experience and, as you can imagine, this takes time but we are steadily making progress.
Through our healthy return to service program, we are not only reinforcing current standards, but setting new ones at every turn. This new program will focus on four key aspects of the cruise experience - upgraded screening prior to boarding, enhanced processes onboard, focused approach on the destinations we visit, and heightened procedures for managing any reports of exceptions.
Through it all, we understand the disappointment that comes with interruptions to your clients' travel plans. Those guests currently confirmed on the aforementioned sailings, and not previously canceled under our Cruise with Confidence offer, will have the option to select from several compensation options.
Please click on the links provided below to view each brand's specific Cancelled Sailings FAQs.